GOES Online Account Suspended - Can't Login
So I entered my password too many times incorrect, did a password recovery but failed to change the temporary password resulting into my account getting suspended.
I can't reach their helpdesk at all after many attempts and days. I get "Circuits Are All Busy" or "Number Cannot Be Connected" I've tried these numbers 1-202-835-8060, 1-855-873-4637, 1-877-227-5511
I have an interview next week and trying to figure what documents I need to bring to renew my Nexus card. I have my birth certificate, passport, drivers ID, Nexus card. I think I have to print out a letter that's available when logged into my GOES account but I can't log in. Anything else I need?
I sent a message using the form on the website but it could be weeks before it gets responded to.