Originally Posted by
username
I think another thing they might want to work on is managing the direction of the lines. A lot of the time, they end up disrupting the traffic on the concourses.
I believe UA is aware of the problems of people lining up and disrupting traffic in the concourse. This is addressed in my post#446 above. UA is studying ways to keep people seated in the boarding area until their boarding group is called. They will likely add additional seating to help accomplish this.