Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Reintroducing Early Boarding for Families with Children

View Poll Results: Is the change to early boarding for families w/children 2 or under a good move by UA?
Like the change and it will improve boarding time
72
9.68%
Like the change but it will not improve boarding time
67
9.01%
Dislike the change but it will improve boarding time
16
2.15%
Dislike the change and it will not improve boarding time
454
61.02%
Could support a different change and it will improve boarding time
23
3.09%
Could support a different change but it will not improve boarding time
22
2.96%
Neutral but it will improve boarding times
15
2.02%
Neutral but it will not improve boarding times
75
10.08%
Voters: 744. You may not vote on this poll

Reintroducing Early Boarding for Families with Children

Old Feb 1, 16, 10:01 am
  #1  
Company Representative, United Airlines
Original Poster
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,141
Reintroducing Early Boarding for Families with Children

Hi everyone,

As we committed last fall, we have been looking closely at every aspect of our customers’ travel experience to see where we can improve and eliminate points of stress. Customers and employees pointed to the boarding process, just as many of you have, as an area where they wanted to see improvements; many shared that the boarding process for all customers would be smoother if we could accommodate families with infants earlier, as they often need more time to board.

All of us have experienced being the customer in the jet bridge tending to an infant, a diaper bag and a stroller – or to being the person in line to board behind that customer. Resuming pre-boarding for families with infants should provide a smoother process for everyone.

As a result, look for early boarding for families with children aged two and under beginning Monday, February 15, 2016. The new boarding process will be, in order: People with disabilities, active-duty members of the military in uniform, families with small children, and Global Services, followed by boarding groups 1-5.

Thank you,

-UA Insider

Last edited by UA Insider; Feb 1, 16 at 10:04 am Reason: Addition of supporting paragraph.
UA Insider is offline  
Old Feb 1, 16, 10:14 am
  #2  
 
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,060
First on, last off? If it's such a difficulty for them to board they shouldn't jump up in the aisle to deplane slowing that down either.
JVPhoto is offline  
Old Feb 1, 16, 10:18 am
  #3  
 
Join Date: Jan 2006
Posts: 134
Well, this oughta be fun.
Kingston is offline  
Old Feb 1, 16, 10:20 am
  #4  
 
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,274
Never saw this one coming.
LAXOGG is offline  
Old Feb 1, 16, 10:22 am
  #5  
 
Join Date: May 2005
Location: CLE
Programs: RA, UA MM 1k, AA EXP, Marriott LTP, Hyatt Plat, SPG100
Posts: 474
Originally Posted by LAXOGG View Post
Never saw this one coming.
+1
kit125 is offline  
Old Feb 1, 16, 10:24 am
  #6  
 
Join Date: Jul 2012
Location: SFO
Programs: UA Plat; *A Gold; Marriott Gold
Posts: 346
I saw this on flights this weekend SFO-EWR-SJU-EWR-SFO. Several families with small children on the flights to/from San Juan. In both cases the GA's had apparently spoken with the families in advance and did not make a general announcement.

If they make it clear its only for infants and enforce it (as with all other aspects of the boarding process) seems like it should enhance the experience for everyone. I'd rather stand a little bit longer in the gate area for families to get to their seats and get settled, than stand on the jet bridge or in the aisles waiting. I assume the FA's are better able to assist them if they're the first on so should speed things up net/net.

(on edit) I agree with the comment that as a quid pro quo, the families should be politely asked to remain in their seats at deplaning to allow everyone else to get off. Same as has always been done for those with wheelchair assistance. Only makes sense and I'd think most parents would understand.

Overall I'd call this a plus! ^
Brucemcdou is offline  
Old Feb 1, 16, 10:26 am
  #7  
 
Join Date: Mar 2013
Location: BDL/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,647
is there any way boarding passes can be tagged if a child is under two? i'm assuming a DOB is required from all travelers, but that may not be the case.

that's an easy way to eliminate the confusion at the gate that this move to "eliminate points of stress" may actually create.
riphamilton is offline  
Old Feb 1, 16, 10:26 am
  #8  
 
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM, B6 Mosaic
Posts: 2,982
I have no problem with this IF, and is SAY IF they really enforce the 2 year age limit. I see people coming on with 5-8 year olds on other airlines. Makes no sense.
blueman2 is offline  
Old Feb 1, 16, 10:28 am
  #9  
 
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,274
Originally Posted by blueman2 View Post
I have no problem with this IF, and is SAY IF they really enforce the 2 year age limit. I see people coming on with 5-8 year olds on other airlines. Makes no sense.
Therein lies the biggest problem.
LAXOGG is offline  
Old Feb 1, 16, 10:29 am
  #10  
 
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA silver; AA Gold;AGR;HH Gold;Hyatt Disc;Hertz PC;National Executive; Johnnie Walker Gold
Posts: 1,950
On flights to leisure destinations such as MCO, that can be half the plane.

They should do boarding of families with children after boarding group 2.
rittenhousesq is offline  
Old Feb 1, 16, 10:32 am
  #11  
 
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,274
Originally Posted by rittenhousesq View Post
On flights to leisure destinations such as MCO, that can be half the plane.

They should do boarding of families with children after boarding group 2.
Yep....same as to the islands.
LAXOGG is offline  
Old Feb 1, 16, 10:34 am
  #12  
 
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,060
Originally Posted by Brucemcdou View Post
I saw this on flights this weekend SFO-EWR-SJU-EWR-SFO. Several families with small children on the flights to/from San Juan. In both cases the GA's had apparently spoken with the families in advance and did not make a general announcement.

If they make it clear its only for infants and enforce it (as with all other aspects of the boarding process) seems like it should enhance the experience for everyone. I'd rather stand a little bit longer in the gate area for families to get to their seats and get settled, than stand on the jet bridge or in the aisles waiting. I assume the FA's are better able to assist them if they're the first on so should speed things up net/net.

(on edit) I agree with the comment that as a quid pro quo, the families should be politely asked to remain in their seats at deplaning to allow everyone else to get off. Same as has always been done for those with wheelchair assistance. Only makes sense and I'd think most parents would understand.

Overall I'd call this a plus! ^
Funny I saw a man get loud at SJU when they wouldn't pre-board him and his 5-7 year old son. He threw his bag on the ground and then the GA made him put it in the sizer it was too big and she made him gate check it.

I get if if a family has an infant and a bigger kid that's fine don't break them up or play hardball.
What I see sometimes is when a group of 7 (not joking) boarded together with one wheel chair.
JVPhoto is offline  
Old Feb 1, 16, 10:34 am
  #13  
 
Join Date: Jan 2006
Location: In between
Programs: UA 1K 1MM, SPG/Marriott Plat, Hertz PC
Posts: 558
Not happy about this - I foresee lax enforcement of the age limit and a general cluster at boarding time.
timezone_trooper is offline  
Old Feb 1, 16, 10:37 am
  #14  
sb3
 
Join Date: Jan 2012
Location: SFO
Programs: UA-1K
Posts: 308
Originally Posted by JVPhoto View Post
What I see sometimes is when a group of 7 (not joking) boarded together with one wheel chair.
I thought it was only supposed to be one companion? And thus the enforcement problem.
sb3 is offline  
Old Feb 1, 16, 10:44 am
  #15  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS/1MM, Bonvoy Ambassador
Posts: 1,737
Originally Posted by sb3 View Post
I thought it was only supposed to be one companion? And thus the enforcement problem.
Do you have a reference for that? I see this all the time. In fact, I rarely see only one companion boarding with the disabled person. It's typically 0 or 4.
porciuscato is offline  

Thread Tools
Search this Thread
Search Engine: