Originally Posted by
Cargojon
This is a new one for me - requested ORC for 2 segments that I was re-routed on AA for, and they are actually asking me for a copy of the original booking as well as a copy of my AA boarding pass. Cannot believe they are actually asking for this, every other ORC request I've ever done has gone through without question. It's not like they can't look at the record of the PNR, right?
Weird.
I have always supplied the PNR of the rebooked ticket as well as the original(s) when requesting ORC - I never realized you didn't have to - I just assumed they would want proof you actually went on the flight... They did once request a scan of my BP (from a Delta flight that they put me on directly lol). I guess the agent that processes it makes the call...