Originally Posted by
Cyberian
I had to tell BWR when points had not been deducted 30 days post-stay once last year.
They actually read the comments on missing point/ miles submissions. Their reasonably swift reply demonstrated understanding what was going on and that they'd remind the hotel to complete the transaction. It was settled up a few days later.
Best Western Corporate Customer Service has always followed up quickly via email when I've sent an issue submission on their site. Each time they've handled these promptly to a quick resolution.
When speaking to them on phone they're friendly, professional and reflect an attitude that they truly care about their guests.
I wish more hotel chains gave the same great service Best Western's call center and customer service does.