Reward reservation shows $30 rate and no points removed
Jan 20, 2016, 12:08 pm
#1
Original Poster
Join Date: Aug 2014
Posts: 394
Reward reservation shows $30 rate and no points removed
I transferred 48k points into BW. I made two different reservations, one for 32k and one for 16k for august 2016 at a best western plus in los angeles. I recall everything looked normal when I made the reservations a month ago.
Today I look at my account, and both my reservations say $30/night plus tax, and my points balance is still 48k. (The hotel lists at $130/night, and points reservations are still available.)
Is this normal?
Today I look at my account, and both my reservations say $30/night plus tax, and my points balance is still 48k. (The hotel lists at $130/night, and points reservations are still available.)
Is this normal?
Jan 20, 2016, 1:20 pm
#2
Join Date: Apr 2015
Location: California
Programs: Marriott Gold (1st choice) BW Diamond (2nd)
Posts: 299
I transferred 48k points into BW. I made two different reservations, one for 32k and one for 16k for august 2016 at a best western plus in los angeles. I recall everything looked normal when I made the reservations a month ago.
Today I look at my account, and both my reservations say $30/night plus tax, and my points balance is still 48k. (The hotel lists at $130/night, and points reservations are still available.)
Is this normal?
Today I look at my account, and both my reservations say $30/night plus tax, and my points balance is still 48k. (The hotel lists at $130/night, and points reservations are still available.)
Is this normal?
Jan 23, 2016, 2:29 am
#3
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
Unlike other programs, like IHG, that take points out immediately for awards stays, my experience with Best Western has been that the points were not deducted until I arrived at the property and checked in.
Jan 23, 2016, 3:12 pm
#4
Join Date: Nov 2015
Location: Welwyn Garden City, UK
Programs: BAEC Blue, IB Plus, AY Plus, HHonors Diamond, BW Diamond, Hertz President's Club
Posts: 15
That's correct. From my days working at BW, the points are deducted by the hotel upon arrival as the bookings paid with points are fully flexible and it's a PITA to refund the points if these have been deducted in advance.
Jan 23, 2016, 5:17 pm
#5
Join Date: Mar 2013
Programs: IHG Spire
Posts: 163
I had to tell BWR when points had not been deducted 30 days post-stay once last year.
They actually read the comments on missing point/ miles submissions. Their reasonably swift reply demonstrated understanding what was going on and that they'd remind the hotel to complete the transaction. It was settled up a few days later.
They actually read the comments on missing point/ miles submissions. Their reasonably swift reply demonstrated understanding what was going on and that they'd remind the hotel to complete the transaction. It was settled up a few days later.
Jan 30, 2016, 3:42 am
#6
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
I had to tell BWR when points had not been deducted 30 days post-stay once last year.
They actually read the comments on missing point/ miles submissions. Their reasonably swift reply demonstrated understanding what was going on and that they'd remind the hotel to complete the transaction. It was settled up a few days later.
They actually read the comments on missing point/ miles submissions. Their reasonably swift reply demonstrated understanding what was going on and that they'd remind the hotel to complete the transaction. It was settled up a few days later.
When speaking to them on phone they're friendly, professional and reflect an attitude that they truly care about their guests.
I wish more hotel chains gave the same great service Best Western's call center and customer service does.