This location is very disappointing when it comes to truly providing service to their customers as well as being a poor representative of the Best Western brand.
First they won't mail you your watch, then they won't send the shuttle when you were at the airport to retrieve it even though you were a prior guest and retrieving a left item.
I would write the CEO of Best Western a letter and also send one to the Marketing VP and tell them what you told us. This type of bad publicity for not just this location but Best Western in general in this day and age the internet and of things going viral is an embarrassment.
Include your post on flyertalk as well as a screen shot of the thread and how many have viewed it.
I highly doubt that Best Western Corporate wants their guests to be treated so poorly and hiding behind the 'each is independently owned and operated' is not an excuse.
Please write corporate and share with us the response you get.