Originally Posted by
TheFlyingDutch
Tough luck.
Did you say anything about DOT or EC261/2004?
Also did you ask if your expenses would be covered?
I did mentioned about both of those.
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Thank you for your e-mail.
As informed, Service Team is only authorized to process ticket refund in case you do not agree to cabin downgrade.
Further reimbursement may only be consulted with our complaint department. We kindly ask you to fill and submit online form available at the following link:
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We deeply apologize for the inconvenience caused and kindly ask you to consider our offer for travel in Economy Class with your existing tickets. Please note that Economy Class tickets for your routing are currently available for 2150 USD.
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Kind regards