<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JeremyZ:
You asked why ATA's on-time numbers are so bad - I have no idea. Maybe your cleaning crews are understaffed, and you can't turn quickly enough. Maybe your mechanicals take longer than other airlines.
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This was my conclusion after flying with them 14 times in a single month last year.
There was a severe lack of staff at every customer interaction point. It took forever and an age to check in and the staff (consequently or not) were extremely rude.
No matter how cheap, never again. But, as someone else noted, they keep the prices down and increase competition.