Originally Posted by percysmith

I’m not faulting the booking agent or ticketing supervisor specifically, though I feel AM as a whole have been very passive and shown no love even though AM should be aware of QR’s ticketing deadline and accepted some liability for not complying with it. Although we fixed the thing it’s done nothing to improve the adversarial relationship I have with CX.

And I think if I haven’t been spending something like 4 hours a day on FT for the last five years I wouldn’t have acquired the knowledge or made contact with people who did on how to best handle this. If I left AM to its own devices most likely I would’ve ended up with a “free” refund. Or completely misled by the two non-booking agents.