There is indeed a place to request a duplicate card on their site, but they have still not shipped any. I'm ConnectMiles PP, but when I lose my UA 1K status at the end of the month I guess I'll have to start using a printed version of the ConnectMiles card from the website to enjoy any *A benefits. The local (MDE) CM employees tell me, too, that they have no idea when physical cards will ultimately be mailed.

I don't think that there are many of us Copa FFers who are surprised by the turbulent start of their own program. Personally, I love flying on CM, but if anything goes wrong... Fortunately, it's very infrequent that anything goes so wrong that I need help beyond the counter or gate.

With regard to the cards, I didn't receive a physical 1K Card from UA for the last 3 years. I have also not received a physical EXP card from AA, and I seem to remember reading that they are no longer producing them. It's all going to the apps, but Copa's app? I have never been able to do anything with it at all.