Originally Posted by
Duke787
My guess is the main problem is you are seeing the Etihad award seat under "First Freedom." AA only has access to the Etihad award space in the "Guest First" category.
There have also been reports in the thread below of needing to call the AA Australia reservations line because of the AA USA having difficulty seeing space that shows up in "Guest First" category.
Please be aware that it is basically a guaranteed certainty that you
must call Australia to have the reservation created. Most then call the US office to pay the taxes/fees and have the ticket issued. This process is reliable and many people, myself included, have successfully employed this tactic.
Mark