So, hopefully my final n00b-caliber question , then, with luck, I'll be able to "give back" a bit (like I did-- in spades -- with the ex-CAI ones any years ago!)

I have been put in contact with a JNB-based travel agent who deals exclusively with flight bookings. They seem quite anxious to help but, at first blush, anyway, don't seem to know anything about these tickets-- but, again, seem very anxious to have the business. And, they are referred to me (and vice-versa) by a very solid connection who has vouched for me etc.

SO, I've asked them a series of introductory questions. If all those pan out, and if they are 100% game, could I then set the ticket up via AA RTW desk? Or would I still be better off fumbling/struggling through with the on-line tool in order to get a PNR for them? Obviously, given the choice, I'd love to have the first segments on QR, again, given the choice.

So, any thoughts most appreciated!