Originally Posted by
Amexpat
I've also noticed that there have been less problems with their IT the last year or so, with one major exception.
The new issue appears to be priorities. The amount of money, time and effort invested to develop the new "my maps" addition to the App, instead of taking 5% of the time to improve it with support for check-in and boarding passes for US bound trips makes no sense at all. New features are great if they are useful, but prioritising them over missing core functionality that other airlines have supported for years puzzles me.
When my EBG card expired, I got three new cards with the old expiration date and was told by some reps that I had to get my new card from Diners even though I had cancelled my co-branded card in 2011. I finally got someone in the know to call me (in response to an email sent to Eivind Roald) and was told that other EB users have had the same problem and the IT supplier for the card had not been able to find the root cause of the problem. By coincidence, I got the correct EBG card the same day, so I guess that problem was solved.
It has never made sense to me why SK simply can't issue a new non-branded card (if the traveler so desires) when you have one of the creditcards. There should be no limitations in doing so, alternatively they could try harder to make the cards unnecessary or make the digital version in the App a full alternative.