Originally Posted by
Artpen100
"Change flights" still does not work on most of my reservations. I am getting tired of calling in, and to be honest am not convinced I am getting accurate information since it does not seem to match up to the prices I see if I were to book the itinerary as a new flight online.
I had a situation like this with a discrepancy between the change-flights price and a new itinerary recently. I think what is broken is the change flights, which as far as I can tell is still from the old Web site. The TA on the phone told me to book the new itinerary and select cash payment. She then asked me for the reservation number of this dummy booking so she could confirm the price, which she then applied to the flight change.