Originally Posted by
Snacky
6.5 says the following:
"6.5. As of March 31 of 2017, annually on the same date, a reassessment of the Card Category attributed to the Amigo Member at that time, considering the Qualifiable Points and the segments flown earned in the previous calendar year, from January 01 to December 31 ("Calendar Year"), when then the Card Category downgrade or renewal can occur, i.e., following the criteria established on Clause 6.2. above, the Amigo Member can have its Card Category kept or be reclassified to a Card Category lower than the one established at that time."
Well, in 6.5, the phrase "reclassified to the immediately inferior category" is nowhere to be found. In fact, it says "reclassified to a Card Category lower than the one established at that time". 6.5 further then refers to the qualification criteria in 6.2, which solely indicates that the actitivity in the previous year determines the new tier, which would mean a downgrade to, as I understand it, the tier matching your actual activity, independent of your previous tier.
Did you read the portuguese or the english version of the T&C? Could there possibly be a discrepancy between the two?
Snacky
Well, it can be a question of translation. In Portuguese:
"6.5. A partir de 31 de março de 2017, anualmente, na mesma data, será realizada uma reavaliação da Categoria de Cartão atribuída ao Associado Amigo naquele momento, considerando os Pontos Qualificáveis e os trechos voados acumulados no ano civil anterior, compreendido entre 01 de janeiro a 31 de dezembro ("Ano Civil"), quando, então, poderá ocorrer a renovação ou o downgrade de Categoria de Cartão, ou seja, observados os critérios estabelecidos na Cláusula 6.2. acima, o Associado Amigo poderá ter mantida a sua Categoria de Cartão ou poderá ser reclassificado para
uma Categoria de Cartão inferior àquela estabelecida no momento"
I agree that the word "uma" might represent "any" or "one" in an free translation.
All other Brazilian mileage programs have soft landing schemes, so I might have a reason to read it this way. My true perception is that they are not making a full new assessment every year from scratch to determine the category for Amigo card, but rather will put your one ("uma") category lower at every March, if the criteria are not fulfilled of course.
Regards,