Originally Posted by
sscywong
No worry... It will take some while.... I filed a complaint with them on Nov 8, got the first response on Nov 18, and immediately wrote back... And guess what, I got a reply today! Though it's a bit strange (and repetitive: "we are working on it") and didn't mention where's the 10K compensation miles they said will credit to me gone...
At least the promised 10k miles as compensation! They never mentioned any compensation despite me asking quite directly! Apart from "keep all receipts and we will TRY to reimburse you."
What exactly happened with your case?