Originally Posted by
cxcat
Yes I totally agree hence I submitted a complaint feedback form to CX/MPC last week.. now just waiting for reply.. within 14 days they said.
Now this actually reminds me, when I was on the phone with MPC manager when all this happened, he told me I DO NOT need to file a complaint as he has already done so.. yet so far I have not heard anything from anyone!
No worry... It will take some while.... I filed a complaint with them on Nov 8, got the first response on Nov 18, and immediately wrote back... And guess what, I got a reply today! Though it's a bit strange (and repetitive: "we are working on it") and didn't mention where's the 10K compensation miles they said will credit to me gone...