FlyerTalk Forums - View Single Post - FHR Experience Las Vegas Hotels only (2015 - 2019)
Old Jan 4, 2016 | 3:32 pm
  #311  
AFAM-DFW
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Join Date: Aug 2005
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Originally Posted by eluis
I just stayed at Delano now that they are back under FHR. Offer included breakfast for two ($60 credit) and $100 Resort Credit. We ate breakfast at the cafe and my wife enjoyed a spa treatment. I was surprised at checkout that they wouldn't cover the spa treatment...the fine print under the '*' for the Resort Credit listed the named dining venues allowed and they claimed those were the only charges covered under 'Resort credit". I argued it was a 'Resort Credit' and not a 'Food and Beverage Credit' but they would only cover the resort fee as a consideration. I would have sworn they told me spa charges would be fine at check-in. In any case, beware of the fine print and deceptive description.
I'm checking in to the Delano later today. When I booked, Amex said the benefit was a $100 Food and Beverage credit or a massage for 2. Possibly the FHR benefit is for a specific service rather than a $ amount.

The part I'll need to clarify is the agent said the F&B credit was for Mandalay owned restaurants only. Which ones qualify?
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