I just noticed an unauthorized charge on my credit card from Avis. The details showed a rental at Avis PHL last week, except that I did not rent from Avis last week.
I had cancelled a "pay later" preferred reservation before the pick up time. The e-receipt shows that the car was checked out for a full day in my name and driven 100 miles. Did someone drive the car with my name on the contract? Don't know if I'm being scammed, or Avis employees at PHL handed my contract and keys to another customer. I contacted the Avis call center and they see that the car was rented, but won't tell me what happened.