Agreed I think Hyatt BLEW IT. My view of Hyatt has changed due to the way they handled this...
Hyatt is losing money and it's clear due to poor leadership in Chicago.
Originally Posted by
notquiteaff
... it's not really clear that that call is related to this breach (and not a personalized heads up for the recent system maintenance).
As I understand it, I there are variously state laws (and presumably also foreign laws) that may require Hyatt to notify affected customers. Eg.
https://en.m.wikipedia.org/wiki/California_S.B._1386
Not sure that a press release posted the day before Xmas eve suffices as a notification.