FlyerTalk Forums - View Single Post - Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)

Dec 21, 2015, 11:40 am

#1064

JIMCHI

Join Date: Jul 1999

Location: Sacramento, CA

Programs: AA Exec Plat, Hyatt,Marriott,BA,AS

Posts: 4,425

Quote:

Originally Posted by DaveInLA

Just booked 2 nights at HR HB for April. I called in and had the agent apply a DSU, which he said was confirmed and that I would get an email. I have not received an email confirming a suite. I did a FT search, and apparently, it's not uncommon for people to NOT get emails yet have suites booked when they check in. When I look at my Reservations, it shows a standard room. Should I just take the agent's word for it?

I used to have this happen at U.S. properties (but not international) but then about 2 years ago it resolved itself. Suggest you call and have a confirmation e-mailed to you. Also e-mail GP and complain.

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