Originally Posted by
spin88
+1 Its amazing how Jeff getting canned caused United to U-turn away so dramatically from the Hunter Keay view that service quality does not matter, its all network and price.
+1
Exactly the reaction I had. This combined with the coffee represents a clear departure from that mindset.
http://www.sfgate.com/business/artic...ks-6686486.php
Spokeswoman Karen May said the return of free snacks stems from "a listening campaign" with customers. As it turns out, food plays a role when fliers choose an airline.
"Food is a very important part of the customer experience," she said.