Originally Posted by
pdx1M
Wow - it looks like it has finally gotten through to UA management that people actually notice quality of product as well as price.
In fairness, it's not clear that UA management didn't know this before. It's very likely many of the same people still there, just that they were too intimidated to share their ideas, or they were shot down or otherwise suppressed.
Only once they removed the toxic leader did people feel that they could speak more freely or suggest things.