What if you have b/f in your rate? or get it b/c you have lounge access??
I guess I wouldn't complain too much; I've been in a couple and they were malfunctions and lucky it was in the summer so it wasn't cold out.. but we didnt' get anything either. now if it happened more than once.. I'd be complaining
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pinniped:
I think free breakfast is what the hotel should give you if it's not their fault. Little cost to the hotel (I'm talking continental b-fast here) and would go a long way to soothe most customers. If I were in that situation, it's about what I'd expect.
To expect monetary compensation (or cash discounts on rooms) is a bit much. You can't expect the hotel to take a big loss because of some punks who decided to rip the fire alarm. Now if the punks rip the alarm 3 or 4 times in a night and nobody does anything about it, my opinion would change significantly. Then I think I'd refuse to pay for that night's stay.</font>