Had an interesting encounter with a patient today...who worked at Walmart customer service.
I asked her nonchalantly about the Amex Serve and loading. She told me that as long as it is a debit card (with a pin), it can be loaded onto the Amex serve.
I asked her "what about gift cards?"
She said "YA giftcards can be swiped into the Amex Serve card. Like I had a guy yesterday that came in and wanted to put $100 from the gift card to his Amex. We can do that no problem as long as it is a pin. We get people like this everyday so it's not a big deal."
I then asked her "What about buying gift cards? Can you do that at Wal mart?"
"Yeah, we have different denominations from $50-$500."
I asked "Are you allowed to use a credit card to buy these gift cards?"
"NO YOU CAN'T! It has to be cash or debit only to buy gift cards. The reason why is credit takes 2-3 days to transfer the money while debit is instant. We don't allow gift cards to be purchased by using credit cards."
I quickly then changed the subject to her treatment plan. Has buying gift cards at Walmart been that difficult? I don't recall anyone really struggling buying the cards there.