Ah the famous CX surveys. You mean like the ones that purported show CX economy class pax would prefer 10 seats per row for supposedly "better catering", if one can believe such promise? Really, who is going to be fooled by these "surveys"? Or perhaps you mean all those **surveys** that airlines use to "enhance" the FFP benefits away?

I know someone who recently flew CX economy from the U.S. to HKG, his size is quite big so the 12 hours+ squeeze in a middle seat on a 9 seats row was painful already. When I mentioned CX is going to switch to 10 seats / row based on some purported customer surveys, his response was that would be the end of CX for him. I also know many people in this forum said the same thing. So are the surveys wrong or maybe they weren't actually "surveys" after all?