Originally Posted by
DWFI
Paper certificate needed unfortunately. Airport agents have no access to business extraa accounts and really do not know how to do anything related to it anyway (usually trying to use the cert at the airport results in a 4 agent huddle).
I once tried to add a Business Extra number to an existing itinerary (the one that I was flying) at an Admiral Club. Neither of the two AAngel's knew what Business Extra was. And this was either ORD or DFW.