Originally Posted by
jrl767
I called ~1250 to SDC tomorrow's 1245 BWI-ATL-SEA to the 430pm SLC flight ... she had actually rebooked me for FRIDAY, not tomorrow
update: during the 3-hour outage, I booked DCA-SEA for tomorrow (in G, for ~$50 less than my original BWI departure purchased last week)
I was unable to change this reservation on either the app or the website, so when I finally got thru to a real PM agent rather than the "We are experiencing technical issues" recording, I simply acted as if I had a routine request for an SDC
"Thank you for being a Platinum Medallion and a Million Miler; is there anything else I can do for you this afternoon?"
"Yes, in fact there is ... I'm sure you can see that I have a reservation for BWI-SEA on Friday ... "
"Yes"
"Well, if you look in the history, you'll see it was actually supposed to be for tomorrow ... since now I'm actually leaving out of DCA tomorrow, I need to cancel that BWI space, and since the rebooking mixup was entirely DL's fault, I'm requesting that you please waive the $200 change fee ... "
done and done