Originally Posted by
ACYYZ/SD
Non-Existent? I respectfully disagree with this. There is no question that 3 can do it better than 2, however we've been mandated to work differently on this aircraft. During the course of service while in Y/C, it's not uncommon to return to the forward galley a dozen times to replenish beverages, coffee tea, water, etc. In doing so, I survey the J Cabin and observe whether drinks are in need of replenishment, dishware/glasses need to be picked up, etc. There is no question that the SD is much less idle on this aircraft than before, and one has to work diligently.
What you do is not something I've seen though.
If the SDs were always coming around and topping up our drinks, this thread wouldn't exist.
Originally Posted by
ACYYZ/SD
I can't dispute anything that you're saying, other to say that some of us are able to multi-task a little better than others. Funny you should mention YOW & SEA as they are 2 flights that I've operated on this aircraft. Frankly, despite the time constraints, I found SEA far more taxing because of the amount of back and forth required and the level of BOB sales on this particular route. Most Customers - J and Y expect a very basic level of service on the YYZ-YOW run which often is a mere 37 minutes in the air.
Well there are three service levels that matter to me:
1. What I expect
2. What I received with 1:40
3. What I receive with 1:50
2 and 3 are different. 2 was more than 1. 3 is less than 1.
Even the 320 is noticeably different. We've had this discussion before, and you say you can serve all 14 meals very quickly, but my experience in my favourite seat of 1D is that I'm always done eating before all the meals are out. I've had the SD forget to bring me my food because their workload was much higher. I've finished my drink right before the main comes out, and then I have to wait 15 minutes to get something to wash the food down with, because the SD is clearing appetizers and serving the main.
Originally Posted by
acysb87
I have had no issues with service levels received on Embraer a/c
I have had 6 segments to date in 2015 and levels of J service were fine.
I am completely satisfied with one or two
drinks on a flight of 1 to 4 hours.
See this is where we're very different. So far in the past 2 hours I've had about a liter of water. That's maybe four glasses on an AC flight, right?
So I'd want 8 glasses on a 4 hour flight. I don't think one drink per 30 minutes is too much to ask for in J. But when there's no FA for an hour, it becomes noticeable.
Luckily, I have no frequent routes where an E90 is a problem (the only ones would be Rapidair, but I can just go an hour earlier or later, and it's such a short flight), so I've only had a few EYW trips on an E90 in J.
But the 320s are worse too.