Originally Posted by
dtremit
The only thing it doesn't sound like you've done is contacted the location before one of your rentals. I'd track down that manager, give them a call a day or three before your next rental, and ask them to please set aside something other than an Impala for you. Shouldn't be rocket science.
If not, go elsewhere. There are a few locations where I won't rent from National; this might be one for you.
Yeabut thing is National is under no obligation to provide the exact vehicle only class. In fact IIRC they only promise with a confirmed reservation that they will get you *A* vehicle not the one/class you want.
Have had managers/CSRs at my local National locations pull vehicles they know I would like based upon past rentals (ICAR) but again they never gave an exact requested car. For instance tried for years to get a Prius but was told "one just left" or "we had one yesterday...". One day did bust out with "but I did ask......" and was nicely told that National does not hold specific vehicles. They will try to accommodate when possible but the fleet is what it is.