Originally Posted by WR Cage

Quote:





Originally Posted by superangrypenguin


Yes. Ben Smith and I have talked about this, he believes that AC can get it right one day.

But after today's E90 flight and others, YYZ to YYC or whatever, PLH flights, I have the opinion that the E90 service blows because there's only 2 FA's.

What are your thoughts?

Yes, I am referring to business class service




My thoughts are unchanged for the past 6-7 years; The E90 should not be on stage lengths greater than 2.5 hours for the following reasons:
- Worst J seats in the fleet (cause they are the smallest).
- On first delivery no ovens, now one oven the back where J service can be compromised.
- Best Y seats in the fleet. This makes the pax economics of upgrading or paying for J class a poor proposition.
- The E90 has its place in the fleet, routes with little to no paid J demand and routes less than 2 hours. Its great on the transborder, Atlantic Canada, Western Canada routes. Poor cousin for Airbus narrowbody on Transcon and high paid J demand routes.

Service reduction on E90 is also noticeable in Y. There are the times when there is only one FA in the cabin, plus there is a lot more FA prep time to get the J trolleys from the back. This is noticeable by aft cabin Y pax because it takes a long time to get service. On recent YVR-YYC runs; I routinely get drink and snack service at row 33 while looking out the window seeing the lights of Northwest Calgary.