Originally Posted by
orbitmic
FB is a waste of space and small airlines, perhaps more than large ones, may understand how they need an FFP to retain a loyal customer base when they face genuine competition to/from their hub and can only offer a limited network. Of course, sadly, it could equally be the exact opposite happening with SUMA so I suggest that we wait before drawing any premature conclusion.
I would agree with you only if these small airlines properly know how to retain customers, or manage a loyalty program properly and use it as a marketing tool, which is not always the case.