Originally Posted by
benberg2013
How many people were on the flight? Was it just the 7 of you? If there were many more, I can't imagine 100 or more people stranded just like that in the terminal. Maybe you just didn't find the easyjet CS desk?
Can't speak of Lyon, but I've been in similar circumstances with quite a number of airlines, the reps do hide sometimes when they have not been authorized to deliver a solution. Sometimes they are not even there - as they were not expecting the flight.