Originally Posted by yuubah

So my sister, her husband and their 2 kids were travelling overseas on an Air Canada flight from YYC-NRT. His company paid for 3 business class seats, and one child sat on their lap. Around half way through the flight, the kids started crying and making a fuss (yes we know how annoying that can be), so the flight attendant told them they all needed to leave and move to economy. Now I'm not sure exactly how long the kids were crying for, so I can't comment on that. So all 4 of them left their business seats, and spent the rest of the flight in coach.

I think that's completely out of line, is that even allowed? Shouldn't they be compensated for losing their business seats at least?? If you pay $3000 per seat, shouldn't you get a refund if they ask you to leave? They offered them no compensation, no voucher or anything.

I'm worried because we'll be travelling with my kid to visit them next year, and what if my kid starts making a fuss, will we get kicked out of business too? is this a new policy?