The following has been edited to conceal the actual airline:

Excerpts from a CEO's Checklist

'Revenue leakage' is costing XXXXXXXXX millions of dollars

....."We all have the same obligation when dealing with employee travel and XXXXXXXXX travel for our friends and relatives. I'll give a couple of examples.

An employee was returning from training on a positive space pass from one of our hubs to another. Instead of traveling home he called reservations and rebooked - using positive space - on a peak out-bound flight to Orlando during spring break. That action bumped a Y-class passenger who would have paid a walk-up fare.

Another employee requested that revenue management decrease the allowed booking level on a flight because the employee's parents were planning to non-rev on the flight and it was filling up. Granting that request would have cost us thousands of dollars."

[This message has been edited by anim8r (edited 06-16-2002).]