Originally Posted by
exerda
It's not like the agent documents this somewhere that other agents will check later, some flag in your profile that says, "Has used one-time exception (Y/N)?"
Data point: Sometimes somehow they do notate these sorts of things.
Originally Posted by
Dr Jabadski
(posted Oct 18, about 3 weeks prior to flight) Datapoint/follow-up FWIW. Learned yesterday that I really should be home much earlier than originally ticketed. Looked at on line “Change Flights” and 2 were available for $1 fare difference + $200 Change Fee. Called UA, agent could see the same flights for zero fare difference + $200 Change Fee. I asked about a waiver of the Change Fee, agent said she did not have that authority, did I want her to speak with a supervisor, I said “yes, please.” Agent returns 3-4 minutes later stating the supervisor said okay. Earlier flights confirmed, no additional charge of any kind. Every once in a while UA does something that actually is customer friendly. ^
Never hurts to ask, the worst they can do is say “no”.
Tried exact same thing last week for flights in 3 weeks, in fact this time the fare for flights I want to change to are actually lower than what I paid, I was told “we can change the flights for you, it will be a $45 credit as an electronic certificate and a $200 change fee”. I said “please keep the fare difference and see if you can waive the change fee”. Agent told me no, I asked to speak with a supervisor who said “we’ve already done this for you once, we can’t do it again”. Not sure if the decline this time is due to a lower fare which would trigger a refund or due to “one-time” enforcement. Regardless, they knew that it was done previously.