Originally Posted by
WineCountryUA
Cords are readily repairable and some headsets -- such Bose have replaceable cords.
Originally Posted by
bmwe92fan
+1 - this isn't UA's fault in any way - it's like going out to eat at a nice restaurant and spilling your soup on an expensive suit - and then expecting the restaurant to pay for a new one.... I'm no UA apologist but this is in no way their fault....
Bose does stand for
Buy
other
sound
equipment though... :P
Originally Posted by
02BNFR
In general, I don't usually complain about travel inconveniences, but this one is a little expensive. Should I seek reimbursement from UA or just eat the cost myself?
Some others have indicated that United might pursue you for the cost of removal of the headphone cord or purported "damage to the seat"; I do not think it would be harmful to ask United. That all being said, the cord to your headphones did get caught in their seat, they may or may not approve.
It's not an airline, but Metro North Railroad in New York
did roll out M7 series Bombardier railroad trains on New York. It is said that the design of their armrests was prone to catch "trouser pockets" as passengers went to stand to leave the train and tear them. Despite the possibility that you might tend to blame the passenger for a lack of care (or improperly designed "trousers"
), the MTA ate the costs of these repairs and ended up replacing the armrests with ones less likely to catch pants pockets...