Originally Posted by
CO_Nonrev_elite
For the last two days, I have been unable to complete any purchases through united.com. I get all the way to the last page, click to complete payment and get the following message:
We could not process your request. Please see the message below and make revisions. United.com was unable to verify and /or charge your Credit Card. Please modify your Payment Information or use a different Credit Card.
I have three cards in my profile, the same result for all three. I can use the cards just fine on everything else and while completing the purchases over the phone, but the website kicks every single attempt back
Yesterday I booked my first UA tickets in many many months. I got the same error message. For payment I used my M+ Visa card. On the payment screen if I selected the ‘Visa’ option (from the drop-down of choices), I would get that error. However, if I selected the ‘Mileage Plus Visa’ option, then the payment would go through ok. That is absurd.
Here is my other issue with the website – or maybe it was an existing issue(?). My ticket was for USA-SIN-USA. The website would not display my preferred routings on the return, so I did a multi-city search. Segment 1 = USA to SIN. Segment 2 = SIN to EWR. Segment 3 = EWR to USA final destination. Segments 2 and 3 were for the same date. The website took out 3 GPU’s from my account – basically 1 GPU per segment. I then had to spend 33 minutes on the phone with UA to get one GPU back.