Originally Posted by iflyuaaa

crisis averted!!!! swissair customer service is BEYOND amazing!!!!

i called swiss and UA many many times. finally got the ticket counter in switzerland, and they found pax, gave new boarding pass and told the new routing. even let pax use the phone to call me and tell me that all is good!

i wish there was somethign i could do to recognize how awesome this airline and the employee who found the pax was.