quick advice needed: duplicate award booking, pax doesn't know, departs in 1.5 hours
Nov 5, 2015, 11:40 pm
#1
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quick advice needed: duplicate award booking, pax doesn't know, departs in 1.5 hours
need advice. booked original award ticket a-b-c-d
3 hours before departure, a-b-d opens up
couldn't change, so res booked a new res and cancelled old
was all partner airlines
found out pax already checked into the first res which is now canceled
a-b leg same in both res
pax holding BP for a now cancelled res
can't reach pax. what to do.
3 hours before departure, a-b-d opens up
couldn't change, so res booked a new res and cancelled old
was all partner airlines
found out pax already checked into the first res which is now canceled
a-b leg same in both res
pax holding BP for a now cancelled res
can't reach pax. what to do.
Nov 5, 2015, 11:55 pm
#2
Join Date: Dec 2003
Location: Oakland CA
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Posts: 1,008
Try again to contact the pax?
You can't 'uncancel' a reservation; and I think ( but am not sure ) that they won't be able to board with a cancelled reservation.
Your best bet would be to get ahold of your pax .
You can't 'uncancel' a reservation; and I think ( but am not sure ) that they won't be able to board with a cancelled reservation.
Your best bet would be to get ahold of your pax .
Nov 6, 2015, 12:25 am
#3
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Nov 6, 2015, 12:54 am
#5
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crisis averted!!!! swissair customer service is BEYOND amazing!!!!
i called swiss and UA many many times. finally got the ticket counter in switzerland, and they found pax, gave new boarding pass and told the new routing. even let pax use the phone to call me and tell me that all is good!
i wish there was somethign i could do to recognize how awesome this airline and the employee who found the pax was.
i called swiss and UA many many times. finally got the ticket counter in switzerland, and they found pax, gave new boarding pass and told the new routing. even let pax use the phone to call me and tell me that all is good!
i wish there was somethign i could do to recognize how awesome this airline and the employee who found the pax was.
Nov 6, 2015, 11:12 am
#6
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Nov 6, 2015, 12:25 pm
#7
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crisis averted!!!! swissair customer service is BEYOND amazing!!!!
i called swiss and UA many many times. finally got the ticket counter in switzerland, and they found pax, gave new boarding pass and told the new routing. even let pax use the phone to call me and tell me that all is good!
i wish there was somethign i could do to recognize how awesome this airline and the employee who found the pax was.
i called swiss and UA many many times. finally got the ticket counter in switzerland, and they found pax, gave new boarding pass and told the new routing. even let pax use the phone to call me and tell me that all is good!
i wish there was somethign i could do to recognize how awesome this airline and the employee who found the pax was.
Nov 6, 2015, 12:45 pm
#8
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Nov 6, 2015, 12:47 pm
#9
Join Date: Apr 2002
Location: NYC
Posts: 9,120
Good for you. With some luck you can reach the airport ticket office.
I have also been able to reach people through the lounge desk after check-in (e.g. at UA clubs). Once managed it through 800 reservations (they patched me through), and once through the airport general (info) number - they tend to have a directory or may be able to send someone over to the ticket desk.
Adding a note to the PNR of both reservations also may help as the agent will read it if there is an issue.
I have also been able to reach people through the lounge desk after check-in (e.g. at UA clubs). Once managed it through 800 reservations (they patched me through), and once through the airport general (info) number - they tend to have a directory or may be able to send someone over to the ticket desk.
Adding a note to the PNR of both reservations also may help as the agent will read it if there is an issue.