So since someone uses what has become common place"Internet English" and isn't as educated as yourself, that makes them a risk on a flight? I am sorry, but I disagree, I have dealt with more than my fair share of over the top "Rude" flight attendants who should never had been put in a position to deal with the public. It's almost always expected on Frontier, American, Spirit, but rare on Delta and almost non-existent on Southwest. The attitude and power trips these "service" employees exude comes 100% from the top of the companies culture. How many times have you heard an employee at the Saint Regis, Waldorf, Ritz Carlton talk down to anyone, even a drunk guest? Even if a FA needs to kick someone off a plane they should do it with the class of a Ritz Employee, after all there is a lot of money paid for those tickets and this is not a fly by night coffee shop, there are billions of dollars at stake.

Bottom line is it's 50% FA and 50% bad customers if we simply use the law of large numbers. I am NOT going to defend bouncers and FAs who abuse the limited power they had been granted in life. More often than not in situations with customers I'm embarrassed for the FA.

Oddly the camera videos almost always are in favor of the passenger.

FA customer service is no where it was back in the Pan Am days, it's almost a joke now.