Originally Posted by
FTDDD
Hey guys,
Just sitting at SFO waiting for UA6380. It's delayed more than 3hours. Never filed a complaint before with them, whats the best path of escalating this and what can I expect? Economy fare, UA Gold. Any help much appreciated.
Thanks!
4 hours is usually the cut-off for compensation. But perhaps they've opened the vault post-Smisek? Write in via the Customer care link on the web site - but wait until after you actually arrive. Maybe you'll get "lucky" and you'll land more than four hours late. That will definitely get you miles or a travel credit.