Originally Posted by
Purjelentaja
Extra legroom seats should be free for OW Emerald, but this far found the only way to do it by calling their CS in HKG. Haven't found any way contact them online, except twitter, tried, with no reply. Any good advice how to get contact with them as to my experience calling to Far Eastern customer service in English is a pain?
Ah yes, true, on my flights most of the elites in Y were sitting in the front row of the Y cabin. Status recognition seemed to work well, the purser came and introduced herself to the elites and chatted a bit and they also distributed noise-cancelling headphones.
I have no idea what could be wrong. I know for a fact that I've done the seat selection online on CX's website but things might have changed after August. Have you put in the e-ticket number as well as the PNR? MMB only unlocks certain settings after putting in the e-ticket number (due to security reasons).