FlyerTalk Forums - View Single Post - Why does Delta have your loyalty?
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Old Oct 21, 2015, 7:33 pm
  #82  
SOBE ER DOC
 
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
DL MM DM in Chicago. While I am not exclusive to DL I am preferential to DL with AA coming in second and WN a distant third. UA only when someone is spurting arterial blood and I have to get there quickly.

My reasons...

1. On-time performance is superior to other carriers I am willing to use

2. Management of IROPS is far better than AA and WN that will both tell you to go pound sand (and I am EXP on AA)

3. Hard product is pretty good by North American standards

4. ATL in the winter and DTW / MSP in the summer

5. Lots of TATL options which is my most frequent int'l travel direction

6. LGA to NYC (yes, it's a sh@thole but it's convenient to my office in Manhattan)

7. SCs getting better, food options have improved and well liquors are better than the swill served at AA and UA clubs

8. Int'l hard product up front is FAR superior to UA (some 2-4-2 and 2-3-2 configurations with rear-facing seats) and AA with some 2-3-2 configurations.

9. Front line staff generally professional, polite and responsive.

10. Woodford.
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