Originally Posted by carrotjuice

Yes that is the address on the website and what I used also to correspond with the hotel. Suffice to say that after having not received any reply for over a week... I cancelled my reservation.

In fact this is a matter of personal practice now... the moment I initiate an email query to a hotel, and if they don't care to reply to my email, I would move my business to another hotel. More often than not, this turned out to be a good decision because it is generally a reflection of the hotel's competence in customer care.