Hilton Tokyo Odaiba {JPN}
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,533
Hilton Tokyo Odaiba {JPN}
Opened just a few days ago, converted from Nikko Tokyo: http://www.ausbt.com.au/new-hilton-t...pens-its-doors
Didn't realize it's such a new hotel... I've a stay booked toward end November. So today when I checked my reservation on the Hilton app, there's now a blazing red notice that the Exec Lounge's under construction and won't be available till end 2015.
I'm HH Diamond. What's the typical redress when the Exec Lounge isn't available, particularly for new hotels? I wrote to the hotel but didn't receive any answer.
Didn't realize it's such a new hotel... I've a stay booked toward end November. So today when I checked my reservation on the Hilton app, there's now a blazing red notice that the Exec Lounge's under construction and won't be available till end 2015.
I'm HH Diamond. What's the typical redress when the Exec Lounge isn't available, particularly for new hotels? I wrote to the hotel but didn't receive any answer.
#2
Join Date: Feb 2013
Location: DCA
Posts: 7,761
Were they advertising the lounge as a feature, causing it to factor into your decision-making? If that is so, then you probably have more of a case. It is not a given that any property will have a lounge. I wouldn't be surprised if they threw you some coupons for appetizers and drinks in the restaurant/bar, but this would be at the property's discretion. One upside is that you'll definitely get breakfast in the restaurant, and I imagine it will be quite good.
#3
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,131
I'm booked to stay here one night next weekend, and one of the criteria for selecting it was that it had a lounge - my flight doesn't leave until around midnight so was hoping/planning to use the lounge before I left.
Presuming I don't end up changing, I'll report back after I'm there.
Presuming I don't end up changing, I'll report back after I'm there.
#4
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,533
I emailed the hotel to inquire about what lounge alternatives are to be provided for my stay. That was a few days ago and still no answer.
It is unacceptable to just put a notice that "there is no lounge and we apologise for inconvenience of construction noise" - but with no viable alternative.
It is unacceptable to just put a notice that "there is no lounge and we apologise for inconvenience of construction noise" - but with no viable alternative.
#5
Join Date: Jul 2011
Location: Asia Pac
Programs: AA UA DL AS CXDM JL NH Hilton Hyatt Marriott SPG IHG
Posts: 545
I emailed the hotel to inquire about what lounge alternatives are to be provided for my stay. That was a few days ago and still no answer.
It is unacceptable to just put a notice that "there is no lounge and we apologise for inconvenience of construction noise" - but with no viable alternative.
It is unacceptable to just put a notice that "there is no lounge and we apologise for inconvenience of construction noise" - but with no viable alternative.
The email I sent to was the one listed on the official website ([email protected])
#6
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,533
I emailed the hotel about 4-5 days ago, no response, emailed them again 3 days ago. Still no responses so far!
The email I sent to was the one listed on the official website ([email protected])
The email I sent to was the one listed on the official website ([email protected])
In fact this is a matter of personal practice now... the moment I initiate an email query to a hotel, and if they don't care to reply to my email, I would move my business to another hotel. More often than not, this turned out to be a good decision because it is generally a reflection of the hotel's competence in customer care.
#7
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,131
In the end, I did the same. A room popped up at the Hilton Tokyo for the same number of points, so I grabbed it and canceled Odaiba, if only for the convenience of being able to use the lounge between check-out and when my flight leaves (One guess where I'm writing this from...)
#8
Join Date: Aug 2008
Posts: 1,470
Yes that is the address on the website and what I used also to correspond with the hotel. Suffice to say that after having not received any reply for over a week... I cancelled my reservation.
In fact this is a matter of personal practice now... the moment I initiate an email query to a hotel, and if they don't care to reply to my email, I would move my business to another hotel. More often than not, this turned out to be a good decision because it is generally a reflection of the hotel's competence in customer care.
In fact this is a matter of personal practice now... the moment I initiate an email query to a hotel, and if they don't care to reply to my email, I would move my business to another hotel. More often than not, this turned out to be a good decision because it is generally a reflection of the hotel's competence in customer care.
#9
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,422
This hotel is still just a Hilton in name only. It still looks and operates exactly as it did as a Nikko.
Maybe give it another six months for the dust to (literally) settle.
Maybe give it another six months for the dust to (literally) settle.
#10
Join Date: Oct 2015
Posts: 5
I currently have reservations there in December with my family for 2 nights. I had read on trip advisor or other places about kids not being allowed in the pool. So I asked Hilton. They forwarded the request on to the hotel to answer. After 14 days no answer. So I followed up with Hilton and this time I got an answer. Kids are allowed. For $15 (at current exchange rates). And adults are $30 (at current exchange rates). To use the frigging pool. (I am not talking about special spas or anything). Don't know what the scoop is at the regular Tokyo Hilton compared to Odaiba, but charging a fee to use a pool, especially on a $350+ night per room is ridiculous. A family of 4 is $90.
#11
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,422
I currently have reservations there in December with my family for 2 nights. I had read on trip advisor or other places about kids not being allowed in the pool. So I asked Hilton. They forwarded the request on to the hotel to answer. After 14 days no answer. So I followed up with Hilton and this time I got an answer. Kids are allowed. For $15 (at current exchange rates). And adults are $30 (at current exchange rates). To use the frigging pool. (I am not talking about special spas or anything). Don't know what the scoop is at the regular Tokyo Hilton compared to Odaiba, but charging a fee to use a pool, especially on a $350+ night per room is ridiculous. A family of 4 is $90.
#12
Join Date: Aug 2003
Location: Amsterdam
Programs: LH FTL, KL Platinum, AB Gold, BA Silver, HHonors Diamond, Hyatt GP Diamond
Posts: 167
email
I could not find one so contacted HH Diamond desk to request one. DD stated the hotel does not have a public email address but offered to forward my email to them.
I asked them to specifically confirm what one is entitled to at this hotel (e.g. pool use, lounge alternatives etc.). Awaiting answer now.
Bastiaan
#13
#14
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,422
Just checked the Japanese website, which specifically singles out HHonors members:
アクアゾーンのご利用につきましては、ヒルトンHオナーズのお客様も上記料金を頂戴しておりま す。
#15
Join Date: Sep 2015
Location: SEA
Programs: Hilton - Diamond, Hyatt - Platinum
Posts: 98
After checking out the spa menu from their web site, I'm tempted to book a 45 minute "relaxation program" (massage?) for 4900 yen because that includes free access to the "Aqua and Fitness zones". Seems like a good deal if access to the aqua zone is 3000 on its own.
http://hiltonodaiba.jp/pdf/facilities/spa/menu_en.pdf
http://hiltonodaiba.jp/pdf/facilities/spa/menu_en.pdf