FlyerTalk Forums - View Single Post - DOD / DODU (LFBU) Space-available, counter, kiosk, and online upgrade (master thd)

Oct 16, 2015, 9:57 am

#62

iplaybass

Join Date: Aug 2011

Location: St. Louis, MO, USA

Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.

Posts: 778

Quote:

Originally Posted by Whenderson

Hi

I flew from Chicago to London on Wednesday. I was booked in coach but at online check-in I was offered a deal to upgrade to Business for $410, which I took.

But I have only been credited with points for coach.

I called and was told - and I don't quite understand this - that my ticket hadn't been "exchanged" for a coach to Business one and even though I had paid, I wasn't entitled for any extra points.

Does anyone know if this is true. I don't really want another 50 minute phone call only to be told the same.

Can someone explain? Basically I just want to know if AA is correct

Thanks

Basically, you purchased a space-available upgrade, not a business class (J, D, I) ticket, which probably would have been crazy expensive on the day of travel, even with the original ticket credit subtracted. You flew TATL in a business class seat on an economy ticket for $410. That in itself is a win.

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