Paid to upgrade but no extra points: Can somene help? [to merge]
Hi
I flew from Chicago to London on Wednesday. I was booked in coach but at online check-in I was offered a deal to upgrade to Business for $410, which I took.
But I have only been credited with points for coach.
I called and was told - and I don't quite understand this - that my ticket hadn't been "exchanged" for a coach to Business one and even though I had paid, I wasn't entitled for any extra points.
Does anyone know if this is true. I don't really want another 50 minute phone call only to be told the same.
Can someone explain? Basically I just want to know if AA is correct
Thanks