Originally Posted by kuroko

most annoying thing is that you do not get an auto mail for the downgrade...

good luck with the fare difference, spent the last time a lot of time and energy - didnt worked in the end.

call again next week, afaik as soon as there is an involuntary change you can full refund or change foc (as I said, this is not a really rerouting, just the interline fare for HKT)